Getting Started with The Companion App

    Introduction

     

    Description

    We have created short training videos to help you set up, use, and access further support for the Companion App. You can find the video you need by using the dropdown menu below.

    If you need another copy of the how-to guide provided during enrolment, it is available in the "How-To Guides" dropdown menu. If you prefer to speak with someone, select "Speak to Someone" from the dropdown menu, and we will assist you.

    • Getting Approved Access

    • Downloading the app - Android OS

    • Downloading the app - Apple iOS
    • Setting up for the first time
    • Forgot your password
    • View and edit personal details
    • Changing account password
    • Deleting your account
    • Learn about GenieConnect®
    • Terms of use
    • Privacy policy
    • Logging out
    • Recipient calendar
    • Changing calendar view
    • Creating an event
    • Viewing & editing events
    • Past event response
    • Viewing all recipients
    • Making a video or voice call
    • Calling the call centre
    • Receiving a call