---
title: "Genie: How to connect to the WiFi?"
description: "Genie: How to connect to the WiFi?"
image: https://1.genieconnect.co.uk/hubfs/How%20To%20Thumbnails%20(1).jpg
---

[![logo-white-2](https://1.genieconnect.co.uk/hs-fs/hubfs/33.png?width=163&height=40&name=33.png "logo-white-2")](https://1.genieconnect.co.uk/?hsLang=en)

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# Setting up your Genie

## How to connect to the WiFi

![How To Thumbnails (1)](https://1.genieconnect.co.uk/hs-fs/hubfs/How%20To%20Thumbnails%20(1).jpg?width=1920&height=1080&name=How%20To%20Thumbnails%20(1).jpg) <https://vimeo.com/596414066>

### Video Description

For your Genie device to access its digital services, it must be connected to a local WiFi. We recommend using your home WiFi or approve care provider WiFi connection. In this video, we will show you how to get connected from first using your Genie device, plus reconnecting should your WiFi connection fail to connect. This may happen if you have a password change or a new WiFi router installed. 

- ![12-4](https://1.genieconnect.co.uk/hs-fs/hubfs/12-4.png?width=19&height=19&name=12-4.png) Learn how to connect to your WiFi
- ![12-4](https://1.genieconnect.co.uk/hs-fs/hubfs/12-4.png?width=19&height=19&name=12-4.png) Learn how to reconnect if your WiFi is no longer connected

### Related Topics for This How-To Video

Need further help with using your Genie? Check out these videos below

### **Setting Up Your Genie videos**

- [Unboxing your Genie](https://1.genieconnect.co.uk/genie-unboxing?hsLang=en)
- [Turning your Genie on](https://1.genieconnect.co.uk/genie-turningon?hsLang=en)
- [Connecting to the WiFi](https://1.genieconnect.co.uk/genie-wifi?hsLang=en)
- [Calling your family and friends](https://1.genieconnect.co.uk/genie-calling?hsLang=en)
- [Responding to your reminders and prompts](https://1.genieconnect.co.uk/genie-calendarresponse?hsLang=en)
- [Using voice commands to make a call](https://1.genieconnect.co.uk/genie-voicecall?hsLang=en)
- [Accessing the directory](https://1.genieconnect.co.uk/genie-directory?hsLang=en)
- [Adding a new calendar event](https://1.genieconnect.co.uk/genie-calendarreminders?hsLang=en)
- [Deleting a calendar event](https://1.genieconnect.co.uk/genie-deletecalendarreminders-0?hsLang=en)
- [Repeating calendar events](https://1.genieconnect.co.uk/genie-repeatcalendarevent?hsLang=en)
- [Calling the call centre manually](https://1.genieconnect.co.uk/genie-callcentremanually?hsLang=en)
- [Accessing the radio](https://1.genieconnect.co.uk/genie-radio?hsLang=en)
- [Accessing YouTube](https://1.genieconnect.co.uk/genie-youtube?hsLang=en)

### **Speak to someone**

- Need more help? Contact your care provider for first-line support.

### **How-to guides**

- [Access digital how-to guide](https://genieconnect.co.uk/user-guide)
- [Request a printed how-to guide](mailto:support@serviceroboticsltd.co.uk)