Remote Care Academy

Supporting care managers and delivery teams with online training and support for GenieLite and GenieConnect® platform

“Finding proven methods of delivering some care remotely is game-changing for the care industry. By doing this, we are enabling care providers to do what they tell us they want; to deliver more and better care”

Rob Parkes, Co-Founder

Phone Support

0117 428 5570

To access its digital services, your Genie device must be connected to a local WiFi. We recommend using your home WiFi or approved care provider WiFi connection. Click on the Genie icon under "Digital Training for Remote Care", as seen above, to locate the video training. We will show you how to get connected by first using your Genie device plus reconnecting should your WiFi connection fail to connect. This may happen if you have a password change or a new WiFi router installed.

You can email support@serviceroboticsltd.co.uk or call 0117 428 5570

Yes. Unlike mass consumer products, Genie is designed with security in mind. Data is secured and available in a closed portal accessible by the care managers.

With Genie's video-calling feature, care providers can conduct a portion of their care visits remotely. For instance, they could complete a 15-minute medication compliance visit through a video call with some patients. Video calling provides an easily accessible means of contact, companionship, support, and advice for recipients. Meanwhile, Genie's mood-check capabilities enable daily check-ins that offer care workers, family, and friends an insight into how the recipient feels while still allowing the user to maintain their independence.

GenieConnect® enables recipients and their loved ones to have free video calls whenever they want. Through a companion app, friends, family, or caregivers can also join the calls and share photos or music.