---
title: "Users: Setting up a Genie Buddy"
description: "Users: Setting up a Genie Buddy"
image: https://1.genieconnect.co.uk/hubfs/13-4.png
---

[![logo-white-2](https://1.genieconnect.co.uk/hs-fs/hubfs/33.png?width=163&height=40&name=33.png "logo-white-2")](https://1.genieconnect.co.uk/?hsLang=en)

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# How to use The Care Portal

## Users: Setting up a Genie Buddy 

![53-1](https://1.genieconnect.co.uk/hs-fs/hubfs/53-1.jpg?width=1920&height=1080&name=53-1.jpg) <https://vimeo.com/861049202?share=copy>

### Description

Companionship is a cornerstone of GenieConnect®. With each Genie user's permission, you can invite Genie Buddies, giving the care recipient the choice to accept or decline. Our video will guide you through the setup process, and we recommend assisting the user with accepting the Genie Buddy by directing them to this video. 

- ![13-4](https://1.genieconnect.co.uk/hs-fs/hubfs/13-4.png?width=20&height=20&name=13-4.png) The role of companionship in GenieConnect®
- ![13-4](https://1.genieconnect.co.uk/hs-fs/hubfs/13-4.png?width=20&height=20&name=13-4.png) How to assign Genie Buddies with user permission
- ![13-4](https://1.genieconnect.co.uk/hs-fs/hubfs/13-4.png?width=20&height=20&name=13-4.png) Assisting users with accepting the Genie Buddy 

### **How To Use The Care Portal**

- [The Care Portal Menu Explained](https://1.genieconnect.co.uk/thecareportal-menu?hsLang=en)
- [Call Logs: Understanding Call Logs](https://1.genieconnect.co.uk/thecareportal-calllogs?hsLang=en)
- [Missed Calls: Understanding Missed Calls](/thecareportal-missedcalls )
- [Missed Events: Understanding Missed Events](https://1.genieconnect.co.uk/thecareportal-missedevents?hsLang=en)
- [Calendar View](https://1.genieconnect.co.uk/thecareportal-calendarview?hsLang=en)
- [Devices: Adding a new Genie device](https://1.genieconnect.co.uk/thecareportal-newdevice?hsLang=en)
- [Agents: Adding and removing an agent ](https://1.genieconnect.co.uk/thecareportal-adding-removingagent?hsLang=en)
- [Agents: Logging in and changing your account details or password](https://1.genieconnect.co.uk/thecareportal-agentsaccount?hsLang=en)
- [Companions: Adding and amending companion's details](https://1.genieconnect.co.uk/thecareportal-amendingcompanion?hsLang=en)
- [Companions: Connecting a companion to a user](https://1.genieconnect.co.uk/thecareportal-companiontouser?hsLang=en)
- [Users: Adding a new user and creating a profile](https://1.genieconnect.co.uk/thecareportal-newuser?hsLang=en)
- [Users: Adding medical information to a Users profile](https://1.genieconnect.co.uk/thecareportal-usermedical?hsLang=en)
- [Users: Storing notes and conversations](https://1.genieconnect.co.uk/thecareportal-usernotes?hsLang=en)
- [Users: Adding calendar events](https://1.genieconnect.co.uk/thecareportal-userevents?hsLang=en)
- [Users: Updating a Users profile (address, favourites, medical, notes)](https://1.genieconnect.co.uk/thecareportal-usersprofileupdate?hsLang=en)
- [Users: Reviewing assigned devices](https://1.genieconnect.co.uk/thecareportal-assigneddevices?hsLang=en)
- [Users: Adding a companion to a user's profile](https://1.genieconnect.co.uk/thecareportal-userscompanions?hsLang=en)
- [Users: Setting up a Genie Buddy](https://1.genieconnect.co.uk/thecareportal-geniebuddy?hsLang=en)

### **Speak to someone**

- Your first point of contact is your care management team. If you have specific questions, you can contact the following:
- [Technical support](mailto:jessika.perdomo@serviceroboticsltd.co.uk)
- [General Enquiries](mailto:information@serviceroboticsltd.co.uk)
- [Sales and Commercial](mailto:imogen.keane@serviceroboticsltd.co.uk)

### **How-to guides**

- [Access digital how-to guide](https://www.genieconnect.co.uk/digital-how-to-guides-the-care-portal/)
- [Request a printed how-to guide](mailto:support@serviceroboticsltd.co.uk)