---
title: Getting started with The Care Portal
description: Getting started with The Care Portal
image: https://1.genieconnect.co.uk/hubfs/12-4.png
---

[![logo-white-2](https://1.genieconnect.co.uk/hs-fs/hubfs/33.png?width=163&height=40&name=33.png "logo-white-2")](https://1.genieconnect.co.uk/?hsLang=en)

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# Getting Started with The Care Portal

## Introduction

![JSP--1](https://1.genieconnect.co.uk/hs-fs/hubfs/JSP--1.jpg?width=1220&height=813&name=JSP--1.jpg) <https://vimeo.com/859428923?share=copy>

### Description

We have created short training videos to help you set up, use, and access further support for The Care Portal. You can find the video you need by using the dropdown menu below.

If you need another copy of the how-to guide provided during enrolment, it is available in the "How-To Guides" dropdown menu. If you prefer to speak with someone, select "Speak to Someone" from the dropdown menu, and we will assist you.

### **How To Use The Care Portal**

- [The Care Portal Menu Explained](https://1.genieconnect.co.uk/thecareportal-menu?hsLang=en)
- [Call Logs: Understanding Call Logs](https://1.genieconnect.co.uk/thecareportal-calllogs?hsLang=en)
- [Missed Calls: Understanding Missed Calls](/thecareportal-missedcalls )
- [Missed Events: Understanding Missed Events](https://1.genieconnect.co.uk/thecareportal-missedevents?hsLang=en)
- [Calendar View](https://1.genieconnect.co.uk/thecareportal-calendarview?hsLang=en)
- [Devices: Adding a new Genie device](https://1.genieconnect.co.uk/thecareportal-newdevice?hsLang=en)
- [Agents: Adding and removing an agent ](https://1.genieconnect.co.uk/thecareportal-adding-removingagent?hsLang=en)
- [Agents: Logging in and changing your account details or password](https://1.genieconnect.co.uk/thecareportal-agentsaccount?hsLang=en)
- [Companions: Adding and amending companion's details](https://1.genieconnect.co.uk/thecareportal-amendingcompanion?hsLang=en)
- [Companions: Connecting a companion to a user](https://1.genieconnect.co.uk/thecareportal-companiontouser?hsLang=en)
- [Users: Adding a new user and creating a profile](https://1.genieconnect.co.uk/thecareportal-newuser?hsLang=en)
- [Users: Adding medical information to a Users profile](https://1.genieconnect.co.uk/thecareportal-usermedical?hsLang=en)
- [Users: Storing notes and conversations](https://1.genieconnect.co.uk/thecareportal-usernotes?hsLang=en)
- [Users: Adding calendar events](https://1.genieconnect.co.uk/thecareportal-userevents?hsLang=en)
- [Users: Updating a Users profile (address, favourites, medical, notes)](https://1.genieconnect.co.uk/thecareportal-usersprofileupdate?hsLang=en)
- [Users: Reviewing assigned devices](https://1.genieconnect.co.uk/thecareportal-assigneddevices?hsLang=en)
- [Users: Adding a companion to a user's profile](https://1.genieconnect.co.uk/thecareportal-userscompanions?hsLang=en)
- [Users: Setting up a Genie Buddy](https://1.genieconnect.co.uk/thecareportal-geniebuddy?hsLang=en)

### **Speak to someone**

- Your first point of contact is your care management team. If you have specific questions, you can contact the following:
- [Technical support](mailto:jessika.perdomo@serviceroboticsltd.co.uk)
- [General Enquiries](mailto:information@serviceroboticsltd.co.uk)
- [Sales and Commercial](mailto:imogen.keane@serviceroboticsltd.co.uk)

### **How-to guides**

- [Access digital how-to guide](https://www.genieconnect.co.uk/digital-how-to-guides-the-care-portal/)
- [Request a printed how-to guide](mailto:support@serviceroboticsltd.co.uk)