---
title: "Users: Connecting a companion to a user"
description: "Users: Connecting a companion to a user"
image: https://1.genieconnect.co.uk/hubfs/13-4.png
---

[![logo-white-2](https://1.genieconnect.co.uk/hs-fs/hubfs/33.png?width=163&height=40&name=33.png "logo-white-2")](https://1.genieconnect.co.uk/?hsLang=en)

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# How to use The Care Portal

## Connecting a companion to a user 

![53-1](https://1.genieconnect.co.uk/hs-fs/hubfs/53-1.jpg?width=1920&height=1080&name=53-1.jpg) <https://vimeo.com/858436314?share=copy>

### Description

Linking a companion to a user can be completed in The Care Portal. By doing so, the companion will be sent an email invitation asking to connect to the Genie user and once accepted the companion's details will appear on the Genie robot, enabling them to make video calls using the Companion app.

- ![13-4](https://1.genieconnect.co.uk/hs-fs/hubfs/13-4.png?width=20&height=20&name=13-4.png) Assigning companions to specific users
- ![13-4](https://1.genieconnect.co.uk/hs-fs/hubfs/13-4.png?width=20&height=20&name=13-4.png) Companion details displayed on the Genie robot
- ![13-4](https://1.genieconnect.co.uk/hs-fs/hubfs/13-4.png?width=20&height=20&name=13-4.png) Enabling companion access for video calls using the app 

### **How To Use The Care Portal**

- [The Care Portal Menu Explained](https://1.genieconnect.co.uk/thecareportal-menu?hsLang=en)
- [Call Logs: Understanding Call Logs](https://1.genieconnect.co.uk/thecareportal-calllogs?hsLang=en)
- [Missed Calls: Understanding Missed Calls](/thecareportal-missedcalls )
- [Missed Events: Understanding Missed Events](https://1.genieconnect.co.uk/thecareportal-missedevents?hsLang=en)
- [Calendar View](https://1.genieconnect.co.uk/thecareportal-calendarview?hsLang=en)
- [Devices: Adding a new Genie device](https://1.genieconnect.co.uk/thecareportal-newdevice?hsLang=en)
- [Agents: Adding and removing an agent ](https://1.genieconnect.co.uk/thecareportal-adding-removingagent?hsLang=en)
- [Agents: Logging in and changing your account details or password](https://1.genieconnect.co.uk/thecareportal-agentsaccount?hsLang=en)
- [Companions: Adding and amending companion's details](https://1.genieconnect.co.uk/thecareportal-amendingcompanion?hsLang=en)
- [Companions: Connecting a companion to a user](https://1.genieconnect.co.uk/thecareportal-companiontouser?hsLang=en)
- [Users: Adding a new user and creating a profile](https://1.genieconnect.co.uk/thecareportal-newuser?hsLang=en)
- [Users: Adding medical information to a Users profile](https://1.genieconnect.co.uk/thecareportal-usermedical?hsLang=en)
- [Users: Storing notes and conversations](https://1.genieconnect.co.uk/thecareportal-usernotes?hsLang=en)
- [Users: Adding calendar events](https://1.genieconnect.co.uk/thecareportal-userevents?hsLang=en)
- [Users: Updating a Users profile (address, favourites, medical, notes)](https://1.genieconnect.co.uk/thecareportal-usersprofileupdate?hsLang=en)
- [Users: Reviewing assigned devices](https://1.genieconnect.co.uk/thecareportal-assigneddevices?hsLang=en)
- [Users: Adding a companion to a user's profile](https://1.genieconnect.co.uk/thecareportal-userscompanions?hsLang=en)
- [Users: Setting up a Genie Buddy](https://1.genieconnect.co.uk/thecareportal-geniebuddy?hsLang=en)

### **Speak to someone**

- Your first point of contact is your care management team. If you have specific questions, you can contact the following:
- [Technical support](mailto:jessika.perdomo@serviceroboticsltd.co.uk)
- [General Enquiries](mailto:information@serviceroboticsltd.co.uk)
- [Sales and Commercial](mailto:imogen.keane@serviceroboticsltd.co.uk)

### **How-to guides**

- [Access digital how-to guide](https://www.genieconnect.co.uk/digital-how-to-guides-the-care-portal/)
- [Request a printed how-to guide](mailto:support@serviceroboticsltd.co.uk)