How to use The Care Portal

The Care Portal Menu Explained

Description

The Care Panel serves as a helpful navigation tool within the Care Portal. If you encounter any difficulties, you can use the Care Panel to restart quickly. To learn more about its functionality, we have prepared a brief video.

Utilising the Care Panel for easy navigation

The Care Portal Menu Explained
Call Logs: Understanding Call Logs
Missed Calls: Understanding Missed Calls
Missed Events: Understanding Missed Events
Calendar View
Devices: Adding a new Genie device
Agents: Adding and removing an agent
Agents: Logging in and changing your account details or password
Companions: Adding and amending companion's details
Companions: Connecting a companion to a user
Users: Adding a new user and creating a profile
Users: Adding medical information to a Users profile
Users: Storing notes and conversations
Users: Adding calendar events
Users: Updating a Users profile (address, favourites, medical, notes)
Users: Reviewing assigned devices
Users: Adding a companion to a user's profile
Users: Setting up a Genie Buddy

Your first point of contact is your care management team. If you have specific questions, you can contact the following:
Technical support
General Enquiries
Sales and Commercial

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