---
title: "Users: Storing notes and conversations"
description: "Users: Storing notes and conversations"
image: https://1.genieconnect.co.uk/hubfs/13-4.png
---

[![logo-white-2](https://1.genieconnect.co.uk/hs-fs/hubfs/33.png?width=163&height=40&name=33.png "logo-white-2")](https://1.genieconnect.co.uk/?hsLang=en)

close

# How to use The Care Portal

## Users: Storing notes and conversations 

![53-1](https://1.genieconnect.co.uk/hs-fs/hubfs/53-1.jpg?width=1920&height=1080&name=53-1.jpg) <https://vimeo.com/860695874?share=copy>

### Description

Maintaining a record of conversations with care recipients is crucial for seamless handovers and continuity of care. Our video explains the value of taking notes and guides where to store them.

- ![13-4](https://1.genieconnect.co.uk/hs-fs/hubfs/13-4.png?width=20&height=20&name=13-4.png) The significance of retaining conversations with care recipients
- ![13-4](https://1.genieconnect.co.uk/hs-fs/hubfs/13-4.png?width=20&height=20&name=13-4.png) Tips on taking and organising notes
- ![13-4](https://1.genieconnect.co.uk/hs-fs/hubfs/13-4.png?width=20&height=20&name=13-4.png) Ensuring smooth handover and continuity of care

### **How To Use The Care Portal**

- [The Care Portal Menu Explained](https://1.genieconnect.co.uk/thecareportal-menu?hsLang=en)
- [Call Logs: Understanding Call Logs](https://1.genieconnect.co.uk/thecareportal-calllogs?hsLang=en)
- [Missed Calls: Understanding Missed Calls](/thecareportal-missedcalls )
- [Missed Events: Understanding Missed Events](https://1.genieconnect.co.uk/thecareportal-missedevents?hsLang=en)
- [Calendar View](https://1.genieconnect.co.uk/thecareportal-calendarview?hsLang=en)
- [Devices: Adding a new Genie device](https://1.genieconnect.co.uk/thecareportal-newdevice?hsLang=en)
- [Agents: Adding and removing an agent ](https://1.genieconnect.co.uk/thecareportal-adding-removingagent?hsLang=en)
- [Agents: Logging in and changing your account details or password](https://1.genieconnect.co.uk/thecareportal-agentsaccount?hsLang=en)
- [Companions: Adding and amending companion's details](https://1.genieconnect.co.uk/thecareportal-amendingcompanion?hsLang=en)
- [Companions: Connecting a companion to a user](https://1.genieconnect.co.uk/thecareportal-companiontouser?hsLang=en)
- [Users: Adding a new user and creating a profile](https://1.genieconnect.co.uk/thecareportal-newuser?hsLang=en)
- [Users: Adding medical information to a Users profile](https://1.genieconnect.co.uk/thecareportal-usermedical?hsLang=en)
- [Users: Storing notes and conversations](https://1.genieconnect.co.uk/thecareportal-usernotes?hsLang=en)
- [Users: Adding calendar events](https://1.genieconnect.co.uk/thecareportal-userevents?hsLang=en)
- [Users: Updating a Users profile (address, favourites, medical, notes)](https://1.genieconnect.co.uk/thecareportal-usersprofileupdate?hsLang=en)
- [Users: Reviewing assigned devices](https://1.genieconnect.co.uk/thecareportal-assigneddevices?hsLang=en)
- [Users: Adding a companion to a user's profile](https://1.genieconnect.co.uk/thecareportal-userscompanions?hsLang=en)
- [Users: Setting up a Genie Buddy](https://1.genieconnect.co.uk/thecareportal-geniebuddy?hsLang=en)

### **Speak to someone**

- Your first point of contact is your care management team. If you have specific questions, you can contact the following:
- [Technical support](mailto:jessika.perdomo@serviceroboticsltd.co.uk)
- [General Enquiries](mailto:information@serviceroboticsltd.co.uk)
- [Sales and Commercial](mailto:imogen.keane@serviceroboticsltd.co.uk)

### **How-to guides**

- [Access digital how-to guide](https://www.genieconnect.co.uk/digital-how-to-guides-the-care-portal/)
- [Request a printed how-to guide](mailto:support@serviceroboticsltd.co.uk)